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The number of revisions depend on the package purchased. Customers are allowed to request for revisions according to the package selected and no additional fees will be charged. However, if revisions have already been made, a significant alteration to the initial design and concept post revision will incur extra charges .
E-mail us your request and we will be in touched with you.
In the event that payment has been refunded, all design rights will be maintained by Design Heroes. The customer will not have the right to use, nor ownership, nor intellectual property rights to the design work or content.
Orders can be cancelled within 12 hours and a 10% processing fee will be charged. After 12 hours, no orders are allowed to be refunded.
Eligibility to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service and general misconduct.
Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the product page.
Design Heroes reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the website.
DELIVERY & COMMUNICATIONS POLICY
All designs will be delivered through the e-mail address you have provided. We will be in touch via e-mail, messages or phone calls.
When the final work is delivered, the work will be considered as the property of the buyer. Hence the buyer is granted all claims and and copyright of the design.
Once the final work has been completed and passed on to the buyer, all copyrights shall be transferred to the buyer.
Design Heroes may feature it on the website as part of our portfolio. However, we should under no circumstances display or use the buyer’s material or final design work unless authorized by the buyer.
All payments can be made securely via Paypal, iPay88 payment gateway, or bank transfer to our company account.