FAQ

Q: How long does it take for me to receive my order?

A: Depending on the package you ordered, the delivery date will be stated in your e-invoice.

 

Q: What are the payment methods?

  1. Paypal
  2. iPay88 payment gateway – Credit card / Internet Banking
  3. Direct deposit to our company account

 

Q: In what formats will my final files be delivered?

A: JPEG, JPG, PNG, AI, PSD

 

Q: How do I communicate with Design Heroes?

A: Feel free to contact our customer service team at +6 017 2011688 or +6 018 9414965. Or email us at info@designheroes.com.my 

 

Q: Who has the ownership and copyrights to the final designs?

A: Full ownership, copyrights and claims will be transferred to the buyer upon completion of the order.

 

Q: What are the services you provide?

A: We basically provide all kinds of graphic designing work listed in the website. Namely app icon design, backdrop design, banner design, billboard design, book cover design, booklet design, brochure design, bunting design, calendar design, cartoon design, catalog design, CD cover design, envelope design, flyers design, infographic design, invitation card design, letterhead design, logo design, magazine design, menu design, name card design, newspaper design, packaging design, poster design, product label design, signboard design and sticker design.

 

Q: Where can I view the terms of use and privacy policy?

A: See here.

 

Q: Does Design Heroes accept international orders or payments?

A: Yes of course! We have clients from all around the world and accept payments from everywhere.